FAQ - Cosmeto Nature

My account

To create your account on Cosmeto Nature, simply click on the "Create your account" link in the horizontal menu at the top of the page. Inform your email address in the section "Enter your email address to create your account". By clicking "Create your account" a form appears. Then fill in the account creation form with your personal details, as well as your e-mail address and finally choose your confidential password. Then click on "subscribe".

Your account is created! You can now add your delivery address or then finalize your order to complete your address.

You can also register on our website via your Facebook, Google+, Paypal or Amazon pages.

You can manage your account by logging in to your "My account" area, so you can manage your information in peace:
Change your password, personal information, addresses...

Cosmeto nature turns all your purchases into points and then into a discount.
You can find out your loyalty points balance in the My Account > My loyalty points section.
NB: Loyalty codes are personal and cannot be assigned. They are directly linked to your customer account

After you have logged in, go to your "My Account" area and click on the sponsorship link. Sponsor one or more of your friends and benefit from 5€ discount at each first order of your goddaughters

Just click on the "forgotten password" link in the "Already saved?" insert. A password regeneration link will be sent to you by email. Then follow the instructions.

To delete your account, simply contact us by phone or email.

My order

Just put in the shopping cart the products you want to buy and click on "order" in the box "Panier" on the left.
Follow the steps to confirm the order by choosing your delivery and payment methods.

Upon confirmation of your order, you automatically receive by email a summary of the products ordered. If you still have not received the confirmation email, contact us at contact@cosmeto-nature.com or 03 44 71 72 15

The tracking of your order is mentioned in your account, in addition you will receive an email at each stage of its preparation until its dispatch. You will also find your order history in your "My Account" area.

To cancel your order, simply contact us by phone or email before shipping it.

Cosmeto nature accepts payments without credit card (blue card, visa or mastercard), paypal, check, money order and transfer.
The processing of cheques, money orders, and transfers is longer.

Cosmeto nature will send the products upon receipt of the funds corresponding to the said order.

Yes, all information about your order, including online payment by credit card, is protected. The entire transaction is done on a secure server (SSL) and your credit card number is encrypted. You can buy online, on our website, safely.

You will find all the information about the delivery by following this link.

Cosmeto nature delivers worldwide with delivery modalities that you can read about by following this link.

Yes, you can. You want to send an order to a friend or simply get delivered to another address. When validating your order, you can create another delivery address. Or if you have validated a bad address and your order has not yet been shipped, simply contact us by e-mail to change your delivery address.

Sometimes some packages may not arrive in good port. Several factors come into play: a bad address, damage, a delivery incident... You can first check your Colissimo tracking in your personal area or click on this link with your tracking number to find out where your parcel is.

In a second stage, if you notice a delivery incident, contact the Colissimo service at 3631 (non-overtaxed call excluding any additional costs depending on your operator from metropolitan France). Finally, contact us so we can give you more information.

Products

The only difference between cream and oil is in the texture. Both have the same effectiveness. The cream being drier, we recommend to use it on the face because less oil than the oil which it, applies more easily on the body.

You will see on the packaging the deadline for our cosmetic products. Make sure to keep the products in places that are protected from moisture and heat.

Mainly France and Europe (Avril, , Propolia, Bionatural, Lauralep.), but also from Turkey (for the mark Gutto Natural).

Our products are all tested and sold under European standards.

We do not want to endanger the health of others, so we choose our products so that they do not pose any danger to human beings but also to nature.

Cosmeto Nature acts against the exploitation of animals and nature. Every day we strive to find the best CRUELTY FREE and environmentally friendly products.

Questions about Cosmeto Nature

Cosmeto Nature is the exclusive distributor of Gutto products. However, for ease of access to our customers' products, we strive to find outlets throughout France and the DOM TOM. To find out if there is a point of sale near you, go on this page.

By email: contact@cosmeto-nature.com
By telephone: 09 80 51 51 44
By mail:

Cosmeto Nature
3 avenue of 8 may 1945
60180 Nogent on Oise

If I encounter a problem on the site, who should I contact ?

You can contact the Cosmeto Nature Customer Service by email or by phone at 09 80 51 51 44 on Mondays, Tuesdays, Thursdays and Fridays from 09H to 16H

You have 2 possibilities to buy our products as a reseller:

- Register on ourSPACE PRO, and send us a K-Bis at: pro@cosmeto-nature.com so we can activate your account

You will then have access to our products and their degressive tariffs depending on the quantity purchased.


- You can buy our products Gutto Natural on Ankorstore followingthis link.

Get a €150 discount for €300 with the code:LIFT-5VNZFGBZ